3. Non-Returnable Products
For hygiene and safety reasons, the following products generally cannot be returned:
* Opened food packets/pouches
* Used products
* Products partially consumed
* Products damaged after delivery due to improper handling/storage
* Products returned without the original packaging
* Products returned after the applicable complaint period
4. Expiry / Shelf Life
Customers should check the manufacturing date, expiry/best-before information and storage instructions printed on the packaging.
Products should be stored according to the instructions mentioned on the package.
5. Refund
If a refund is approved, it will generally be processed through the original payment method.
The time taken for the refund to reflect in the customer’s bank/card/payment account may depend on the payment gateway or financial institution.
6. Replacement
Where appropriate, we may offer:
* Replacement of the affected product; or
* Refund of the eligible amount.
The final resolution will depend on the nature of the complaint and verification.
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REFUND POLICY
Refunds may be issued in the following circumstances:
1. Order cancelled before dispatch.
2. Order cancelled by DC WORLD INDUSTRIES.
3. Wrong product delivered.
4. Product received damaged/leaking.
5. Product unavailable after payment.
6. Other cases approved by our customer support team.
Refunds will normally be initiated after verification and approval.
Note: Shipping charges, convenience charges or other non-refundable charges, if applicable, may not be refundable unless required under applicable law or specifically approved by us.
