Delivery Time
Estimated delivery time will be displayed at checkout or communicated after order confirmation.
Delivery timelines are estimates and may be affected by weather, courier delays, strikes, natural events or other circumstances beyond our reasonable control.
4. Incorrect Address
Customers are responsible for providing the correct:
* Name
* Mobile number
* House/Flat number
* Street/Area
* City
* State
* PIN code
If an order is returned because of an incorrect or incomplete address or repeated delivery failure, additional shipping charges may apply for re-shipment.
5. Delivery Inspection
Customers are requested to check the package at the time of delivery.
If the package appears severely damaged, leaking, opened or tampered with, please record photographs/video and contact us immediately.
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CANCELLATION POLICY
Customers may request cancellation before the order has been dispatched.
Once the order has been dispatched, cancellation may not be possible.
For prepaid orders successfully cancelled before dispatch, the eligible refund will be processed to the original payment method.
If the product has already been delivered, the Return & Refund Policy will apply.
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RETURN & REFUND POLICY
Because our products are food products intended for pets, we follow a strict hygiene and food-safety-based return policy.
1. Products Eligible for Return/Replacement
A return/replacement request may be accepted in cases such as:
* Wrong product delivered
* Damaged product received
* Leaking or punctured packaging
* Product received in an unacceptable condition
* Product missing from the order
* Manufacturing/packaging defect
The customer should contact us within 48 hours of delivery.
2. Proof Required
For damaged, leaking, wrong or defective products, customers may be required to provide:
* Order number
* Photographs of the product
* Photographs of the outer packaging
* Unboxing video, where available
* Description of the issue
This helps us investigate the complaint with our packing and logistics teams.
